Objectives of the project

• Active, conscious and safe consumer participation in the digitization of public services
• The aim of this project is to analyze consumer acceptance and adoption of online public services using the example of trust services in Berlin-Brandenburg and to use tools to overcome information and digital competence asymmetries of consumers with regard to data security and protection when using online public services to create and test

Research questions

• How is the acceptance of the selected digital public services and e-IDAS trust services in Berlin Brandenburg?
• What information and digital skills in terms of data security and protection are required for the use of online public services?
• What social asymmetries are there with regard to the required information and digital skills?
• How do information and digital competence asymmetries with regard to data protection and security work in the acceptance of online public services?
• Which usability instruments (PETs and "nudges") can overcome possible information and competence asymmetries and positively influence the acceptance of these tools?

Mix of methods

• Expert interviews to prepare the acceptance survey for online public services
• Survey on the acceptance or adoption of online public services
• Design thinking to create usable security instruments

Evaluation

• Focus groups are organized to test the usable security instruments for active, conscious and secure consumer participation in the digitization of online public services.